Personal Information Policy

Accessing your Personal Information

You may access and verify your personal information.  Upon receipt of a written request you will be informed, within a reasonable time following such request, of the existence, use and disclosure of your personal information.  In order to safeguard personal information we may need specific identification information from you in order to verify your identify before we can provide you with the personal information we hold.

There may be instances when we will not be able to provide you with the personal information that you request, for instance if your personal information:

  • contains references to other persons,
  • has already been destroyed due to legal requirements or because we no longer needed it for our purposes,
  • is subject to legal privilege,
  • contains confidential proprietary information, or
  • cannot be disclosed for other legal reasons.

In instances that we are unable to provide you with access to your personal information you will be informed of the reasons why access has been denied, except where we are prohibited from doing so by law.

To help us provide you with the personal information that you are seeking please be as specific as possible in describing the records you want to access.  You should provide your full name, and any other names that you have previously used, and any identifying number that relates to the records, such as account number, file number or other reference number you may have received.  If you are requesting records for another person, you must provide proof that you have authority to act for that person.  Also you should enter the time period for the requested records (for example, ‘October 2003 to present’).

There is no cost for reasonable requests for access to your personal information, but there may be a fee to retrieve and supply you with copies of records.  We will advise you of the fee, if any, prior to providing your information.

Correcting your Personal Information

We are committed to maintaining the accuracy of your personal information for as long as it is being used for the purposes we have identified to you, and provided that you keep us up-to-date.  Having accurate information about you enables us to give you the best possible service.  To help us keep your personal information current, we encourage you to notify us of inaccuracies or corrections or changes such as a new address or change of telephone number.  We may ask you to put your request for a correction in writing and may ask you to verify your identity.

 

Privacy Officer
123 Front Street West, Suite 700
Toronto, ON
M5J 2M2

Telephone: 416-360-8863
e-mail: PrivacyOfficer@teranet.ca