The Financial Services Commission of Ontario (FSCO) Treating Financial Services Consumers Fairly Guideline includes standards for the insurance, credit union/caisse populaire, loan and trust, and mortgage brokering sectors.
It is meant to ensure “a common understanding between FSCO and its Licensees about what it means to treat consumers fairly throughout the life cycle of a financial product.”
We look at this Guideline and its eight principles on the Purview blog. See the details here: https://www.purview.ca/fsco-treating-financial-services-consumers-fairly-guideline/
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