At Teranet, feedback and advice from our customers are at the forefront of every decision we make about the future of our products and services. To thank you for your participation in the Teranet Insighters community, each month we enter active members into a draw and select one to be featured as the member of the month.
Our most recent member of the month in 2022 is Anson Martin. We recently connected with Anson to learn more about her business and why she became a member of Teranet Insighters.
Q: Please tell us a little about yourself and your role.
A: I’ve been a Mortgage Agent with Verico – Fair Mortgage Solutions since 2010. Over the years, I have built relationships with Lenders, Realtors, Appraisers, and Lawyers to help my clients in any way I can. I work with clients that are in different situations in their life and I assist by guiding them through the mortgage process.
Q: Why did you become a member of the Teranet Insighters community, and why is customer insight important to you?
A: I joined the Teranet Insighters community in order to give my feedback on services that I find helpful, areas that can be improved, and new ideas that are in the works. I think it’s important for end users to provide their feedback so that the developers can best execute their plans which results in a win-win situation for everyone involved.
Q: What are you doing to innovate and connect with customers?
A: My client base consists primarily of existing clients and referrals from existing clients. As such, it’s important for me to be able to continue building on these relationships. Teranet plays a large role in that by allowing me to gather important information in order better serve my clients.