We hope that you and your families are safe and remain healthy during these anxious times.
Teranet continue monitoring the developments around COVID-19 (the novel coronavirus) and following guidance from the World Health Organization and local authorities.
To Our Community
In light of the current health crisis caused by COVID-19, governments and companies alike are confronted with the reality of adjusting the way that we do business. This requires compassion and flexibility.
Teranet is owned by OMERS Infrastructure, a leading global infrastructure investment manager and the infrastructure arm of OMERS, one of Canada’s largest defined benefit pension plans. As part of our community, Teranet understands that even with all the support coming from our local, provincial, and federal governments, the number of vulnerable people facing new hardship is growing every day.
We have heard the impact that the current situation is having on food bank inventory; as such, we have made a donation to Second Harvest, Canada’s largest food rescue charity. Our employees continue their personal contributions as well, and we urge you to find ways to collaborate with your community. No matter how you choose to help, we are in this together.
To Our Health Care Providers
We also want to take a moment to thank our Health Care Providers, First Responders, and personnel who assist these institutions and front-line workers. We thank you for your labour, and for the sacrifices that you have been making to take care of all of us and to keep us safe. You are truly our heroes and we are very grateful!
To Our Valued Customers
We want to reaffirm that Teranet Services and Solutions, as well as those of our critical service providers, are considered Essential Businesses in jurisdictions across Canada. We remain confident that there will be no impact to our Service Level Agreements or commitments to our government partners.
We hope that you stay safe and well. If you have any questions about specific Teranet solutions during this time, please visit our Teranet Support page.
Your Teranet Customer Experience Team