We use Leadership Capabilities to describe what leadership looks like here at Teranet. These capabilities call out the behaviours we expect our leaders to develop and demonstrate as they strive for success.

Takes Ownership

Accepts full accountability for delivering results that are aligned with the organization's strategic objectives and values.
Taking ownership is important to:
  • Make effective decisions and execute on timely basis
  • Deliver on what we promise
  • Create a culture of accountability
  • Manage risk
  • Build trust and credibility internally and externally

Puts Customer First

Designs and delivers the organization's products and services by effectively anticipating, soliciting and demonstrating a clear understanding of customer needs.
Putting customers first is important:
  • We exist to fulfill the needs of our customers.

Develops Exceptional Talent

Actively strengthens the organization's human capital by identifying, developing, inspiring and rewarding talent for high performance to successfully deliver on key accountabilities and objectives.
Developing exceptional talent is important to:
  • Ensure the organization has the bench strength to realize ambitious growth objectives
  • Proactively identify and develop key talent to create and secure the next generation of future leaders
  • Deepen business expertise and understanding cross-functionally
  • Retain talent by taking an active interest in understanding employees' aspirations and ensure there is a pathway for development

Plans for the Future

Maintains an awareness of the internal and external business environment and develops a strategy, priorities and plan in alignment with the overall corporate objectives.
Planning for the future is important to:
  • Stay abreast of emerging trends and capitalize on opportunities
  • Create the pathway from the current to desired state
  • Link team and individual accountabilities to strategic objectives

Promotes & Leads Purposeful Change

Effectively drives change and anticipates its impact on the organization and team members while demonstrating integrity, agility and courage in accepting, embracing and leading others confidently through change.
Promoting and leading purposeful change is important to:
  • Realize growth objectives with optimism and resilience
  • Foster trust and commitment for the future organization
  • Drive continuous improvement at the individual and organizational level

Champions Collaboration

Actively seeks and leverages opportunities to transfer knowledge, capitalize on strengths and build synergies to achieve team and organizational goals.
Championing collaboration is important to:
  • Ensure functional teams operate with transparency and responsiveness
  • Drive cross-departmental cooperation and remove barriers for others to work together
  • Create exceptional outcomes because the whole is greater than the sum of its parts

Knows the Business

Acquires, maintains and applies a deep knowledge of the current business by understanding the strategy, offerings, processes, culture and functions of the organization.
Knowing the business is important to:
  • Gain and maintain credibility with stakeholders
  • Transfer knowledge internally
  • Acknowledge past organizational success
  • Understand the core issues and develop the best solutions