At Teranet, feedback from our customers is essential to the ways in which we innovate and evolve our products. Our Teranet Insighter’s community offers those who leverage our solutions the platform to share their thoughts & opinions, to ensure that we are continuing to support our customers in their business.
This month, we are thrilled to highlight the contributions from our Teranet Insighters Member of the Month, Karen Matthey, Co-Owner of The Mortgage Professionals in Kingston, ON.
With over 12 years’ experience, Karen is a Level 2 Mortgage Agent in the Kingston area. Her passion for the industry began early on, as her father was a dedicated mortgage agent for 35 years, along with her brother who has 20 years’ experience as a mortgage agent.
As a member of the Teranet Insighters Community and a daily user of PurView, Karen understands the importance of customer feedback and aims to support the continuous innovation within the PurView platform.
“The more information we can get on our client’s properties on their behalf, while saving them the documentation and while adding value to the process, the better. The PurView reports are often invaluable in getting a mortgage closed.”
Karen is dedicated to maintaining relationships with her clients, and attributes much of her success to the personalized marketing she uses to grow her business. With regular monthly touchpoints, and personalized content offering up-to-date market insights, she maintains those key relationships with her clients and attracts new business.
“This allows me to keep a close connection with my clients and keeps me top of mind for referrals and repeat business.”
As a part of Teranet’s ongoing commitment to improve our customer experience and support our clients, we are grateful for the opportunity to highlight our dedicated mortgage brokers & agents. With our customers being the forefront of our efforts, we welcome you to join the Insighters community and provide your feedback as well.
To learn more about Karen and her business, please visit: