At Teranet, feedback and advice from our customers are at the forefront of every decision we make about the future of our products and services. To thank you for your participation in the Teranet Insighters community, each month we enter active members into a draw and select one to be featured as the member of the month.
This month, we are thrilled to highlight the contributions from our Teranet Insighters Member of the Month: Annette Mastracci of Royal Lepage.
As a real estate professional and home stager, Annette loves everything home, including design and décor. With an eye to see the potential in any property or space, she is dedicated to helping her clients find their perfect home and supporting them through the homebuying or selling journey.
To continue to provide her clients exceptional service, Annette became a Teranet Insighter, which has allowed her to voice her opinion and provide valuable feedback on the Teranet solutions she uses in her daily in her business.
As a GeoWarehouse user, Annette’s feedback has helped Teranet elevate and enhance the GeoWarehouse platform to better support real estate professionals in their business.
“I believe that in order to provide my clients with Service Excellence, I, and all of the resources that I use, must be on point, accurate and reliable. Teranet offers great products at the tip of my fingers. The products are highly reliable. My participation in this community allows me to voice my concerns and ideas relating to the Teranet site and products, and to shape and influence their integrity.”
Annette understands the importance of customer insight, and believes it is critical in any business. As Teranet seeks to connect deeper with our clients, Annette practices the same within her business. She is dedicated to connecting on a deeper level with her clients and creating long-lasting relationships.
“Connecting with customers — I mean really connecting with them, requires personal interaction. While I use many mediums, from various social-media communications, networking, email to cultivate my relationships with my current and past clients and generate business, my greatest connections come from my loyal clients. They have come to know that I will always put them first, even ahead of my own gain, and that I honestly care about them and want their business and loyalty for life.”
Annette continues to drive innovation and seek ways in which she can continue to offer her clients excellent service. In doing so, she serves with kindness, professionalism and compassion, which has allowed her to cultivate her diverse network and build her client relationships.
“I judge my success, not by commissions or transactions, but in how well I was able to serve the clients that are entrusted in my care.”
As a part of Teranet’s ongoing commitment to improve our customer experience and support our clients, we are grateful for the opportunity to highlight our dedicated real estate professionals. With our customers being the cornerstone of this journey, we welcome you to join the Insighters community and provide your feedback as well.